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Bid Library health dashboard

One place to manage the health of your knowledge base - knowledge gaps, library freshness, access requests and flagged items.

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Written by henry brogan

The Health dashboard is the one-stop shop for managing your Bid Library's content. Rather than discovering problems one document at a time, it brings the four things that determine whether your library can be trusted into a single view.

Knowledge gaps

Content the library is missing, identified while drafts were being generated.

Library freshness

How current your documents are, and which have gone stale.

Access requests

People asking for access to content they cannot currently reach.

Flagged items

Content issues raised by your team, including through BidBot.

Taken together, these answer one question: can we rely on what is in here today? A library that looks full can still be stale, full of gaps, and inaccessible to the people who need it.

Where to find it

  1. In the left-hand sidebar, click Bid Library.

  2. Open the Health dashboard.

Knowledge gaps

Knowledge gaps are raised automatically while drafts are generated. When BidScript finds that a draft is missing information, evidence or alignment that the tender expects - and your library has nothing to supply it - that gap is recorded here.

This is the most valuable list on the dashboard, because it is evidence-based. It tells you not what someone thinks might be missing, but what BidScript actually could not find while trying to answer a real tender question.

Recurring gaps in the same subject area usually mean one missing document rather than many. Adding it closes every future instance at once.]

See Content gaps and flagged issues for how gaps are raised and resolved inside the Answer Workspace.

Library freshness

The freshness section summarises how current your library is: which documents are Fresh, Ageing or Stale, and which have reviews due or overdue.

Freshness is calculated from each document's Modified date against the threshold set for its library. Reviews you schedule manually override that automatic tag.

Staleness does not remove a document from AI search — a stale document will still be used in drafts if it is the best match. That is exactly why this list matters.

For thresholds, review dates and the full tag definitions, see Bid Library Freshness.

Access requests

Access requests are raised when someone needs access to library content they cannot currently reach.

They appear here so administrators can review them in one place, rather than fielding requests over email and chat, and grant or decline access accordingly.

A pattern of repeated requests for the same library is usually a permissions problem rather than a series of individual exceptions — worth fixing at the library level instead of request by request.

Flagged items

Flagged items are content issues raised by people rather than detected automatically. They highlight missing, incomplete or out-of-date content, and act as your library's improvement backlog.

How flagged items are created

During draft generation

Raised while generating and reviewing drafts, where content is missing or wrong. See Generating drafts.

Through BidBot

Raised while working with BidBot. Select the relevant passage, or simply ask BidBot to create a flagged item, and it will create one for you.

The BidBot route matters because it removes the friction. Someone querying BidBot who notices an answer is out of date can raise the issue in the moment, without leaving what they were doing or knowing where the Health dashboard is.

What a flagged item records

Library

Which library the issue relates to.

Raised by

Who flagged it.

How

How it was flagged.

What is needed

The content that should be added.

Why it matters

The reason the gap is significant.

Example

An example of the kind of document that would close it.

Assigned to

Who is responsible for resolving it.

The "why it matters" and "example" fields are what make a flagged item actionable by someone who was not there when it was raised. A flag that only says "we need more social value content" gets ignored; one that names the tender question it failed and the kind of document that would answer it gets closed.

Managing flagged items

Flagged items can be assigned to a team member, marked resolved once the content has been added, or deleted where they are no longer relevant. Deletion is permanent.

See Flagged Items for the full process.

Working through the dashboard

  • Start with knowledge gaps. They are evidence of content that was actually needed and missing.

  • Clear access requests promptly — someone blocked from content will work around it, usually by keeping their own copy.

  • Treat flagged items as a backlog to triage and assign, not a list to admire.

  • Review freshness periodically rather than reactively, and tighten thresholds gradually.

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